Urban Clap is a mobile App available on both Android and IOS. It is a mobile services marketplace. In effect it helps to bring buyers and service providers together. I like the concept of the App as there are multiple services that we are always on a look out for. We want competent providers who are background checked and reliable to try. I live in a gated community and I am often looking for carpenters, plumbers, quality electricians, electronic appliances repair technicians and so on and so forth. I don’t feel like picking them off an online directory without prior reference checks and reviews.

 

 

That is where Apps like Urban Clap come in handy. It is quite simple to use. Just download it from Google Playstore or IOS. Register on the App and you are good to go. Browse through the categories and select which service you are interested in getting. If you wish to hire the services of a photographer or a personal trainer then you have to leave your requirements and service providers will approach you with a quote.

For the purpose of this review, I tried out the salon services for women at home.

How to book the service?

Go to the App. Choose the service you are interested in. Select your choices along with your date and time preference. Pay and wait for a provider to pick up your request.

 

The experience:

My service provider was a lovely lady with an easy smile. She came on time. She was patient, answered my concerns and was clean in her work. I was happy with her Pedicure but the massage was just about average. The shoulder massage wasn’t really relaxing. Besides she used no oil or massage while doing it. The head massage done with oil was better. I would definitely skip massages if I try the service again. She was very gentle while threading which I appreciated as I have a sensitive skin. She used Lotus products for the crystal spa pedicure which she showed me and I was happy with the products. Overall, I was very satisfied with her service. She also left my house clean before leaving.

What I liked?

  • Simple, step-by-step, easy-to-understand process of booking on the App
  • One could choose a package or choose individual services as per one’s interest
  • A vast array of services in 50+ categories offered
  • The service provider’s profile and reviews are visible to let the customer make an informed decision
  • Cancellation of the order is possible but last minute cancellations invite a cancellation fee
  • Economical compared to salon prices
  • I especially liked that they have hair colouring services where the customer provides the product. This is way better than what we get at the parlors. I prefer to provide my own brand of choice. It is cheaper as well. I hope they extend the same to the facials as well.
  • Neat and clean professionals who are polite and courteous
  • The customer can rate the service provider after the service

What can be improved?

  • Limited services (eg. limited hair services) and less description in home salon services
  • Service once booked cannot be modified (eg. Time changes or date changes)
  • You cannot choose a service provider. For eg. If I liked a particular provider, there is no way that I can opt for her again. Apparently, the provider only has the option of choice here.
  • If you get a discount code from Facebook or on the App, you can only avail of it once while booking. Even if the same booking is canceled and rebooked, you will be unable to use the code again.
  • The descriptions could be better. For eg. It has 3 categories of facials. In the normal facial, one has no clue what kind of facial it will be when booking. Later you can call the technician and ask her for your choice of facial. Only if she has it can she entertain your wish. Though the ladies are open to hearing what you want.

Final Word

Overall, I am satisfied with the service offered by Urban Clap. I have used their salon services twice so far. The professionals who came both times did a satisfactory job. If you don’t find time to go to the parlor or would like the same services within the privacy and comfort of your home at a lower cost, reach out to their beauty technicians. You can save money while getting the same care. Now, I am eyeing a personal trainer next.

Have you tried Urban Clap? What has been your experience?

Comments

comments

10 Thoughts on “Urban Clap – Service Review

  1. It is a big market that UC is tapping into.. I am sure once more vendors / service providers join the better ones will be in high demand…
    Prasad Np recently posted…March 2016 Calendar: Download Desktop WallpaperMy Profile

  2. So many “at home” services now. Interesting you should post a review of UC – I see quite a few ads from various providers in my Facebook feed and think how convenient for those who need it. Years ago I looked for a housekeeping agency, but didn’t find a satisfactory service. Looks like there are many more options now.

    I like your honest review. And yes, for these, being able to get the service with your own product choice would be ideal! 🙂 I’ve never been to a parlor except twice for a haircut, about 19 years ago.

    Surprising about the no-oil massage!
    Vidya Sury recently posted…Spread some verbal sunshine #WorldComplimentDayMy Profile

    • Yes, I picked up one of the coupons off FB as well. I have used UC 3 times till now, twice for Salon and once for AC repair. They are responsive to feedback too. Yeah that no-oil thing was so weird. I actually do try to have a massage especially with facial once in a while.

  3. Well presented, Rachna. Like the detailing with graphics. Seems an essential app. 🙂
    Ravish Mani recently posted…Abhaya by Saiswaroopa IyerMy Profile

  4. Very good review of the app, esply after you tried it yourself 🙂 the can be improved list is so aptly written 🙂

  5. Sidharth Reddy on April 30, 2016 at 12:52 pm said:

    Urbanclap is terrible bad service.

    Asus phone display replacement issue.
    1.First of all they void my warranty by getting my phone to be repaired by inexperienced unreliable third parties and not from authorised center.
    2. The first so called professional Repair Kart collected RS. 5300 (expensive than the authorised centre) from me for replacing the phone display but he put an cheap aftermarket display which didn’t work. After follow up they stopped responding to calls.
    3. Urbanclap said they will replace the fake display with and original and assigned another so called professional Pulp Electronics who tried fixing the same old local cheap display instead of replacing with a new display and put glue all-over the phone even the camera lens and returned the phone after a month. They did not replace the display not sure if Urbanclap didn’t pay or they just cheated me.
    4. Urbanclap is fooling me by saying the motherboard needs to be replaced. I got it cross checked from authorised center who said that only the display needs to be replaced as it is not original which Urbanclap has put.
    5. They have not got back to me with any resolution.
    ULTIMATELY MY PHONE DISPLAY IS NOT WORKING, PHONE HAS BEEN MISHANDLED AND MY WARRANTY IS VOID.
    MY STRONG RECOMMENDATION PLEASE DO NOT USE THEIR SERVICE AS IT IS VERY BAD.

  6. mishamehra on January 17, 2017 at 1:09 pm said:

    This post is actually not for reviewing the services for Urban Clap, but of VRS Party Planners which are available on Urban Clap as party decorators.

    I had hired services of VRS Party planners for decorating the venue for my daughter’s first birthday party. Initially I was very reluctant to hire them because their event organiser Mini Aggarwal was too lazy to respond back to calls. But somehow my husband convinced to me talk to them again because he liked the photographs on their face book page. I finally talked to this lady and after listening to all my requirements, she gave me an overshooting budget and she was too reluctant to mellow down a single penny. We didn’t mind the overpriced budget trusting that the services and decor would be as per our expectations. But finally when the D-Day came, the decoration was totally messed up. We had especially told them to finish the decoration before 6 pm, but the decoration went beyond 7PM. Besides small things, like missing birthday cap for birthday girl, the whole decoration had thin balloons decoration, less balloon standies than promised, no gate decoration as promised, no theme based background as said.The work was very degraded and definitely not as we were shown (We were given package on email in excel document with all terms and conditions and photographs shown on their FB page). When we told them that we are not happy with the decor and we will not pay the remaining amount till the end of event, this lady (mini aggarwal) warned us that she will get all the decoration packed up and also told game co-coordinator not to start games. We had no option but to give the entire remaining amount to these pathetic people due to which our party get ruined up and went late. I will definitely not recommend this kind of services and this party planner especially their so called event organiser Mini Aggarwal who is so unprofessional and a cheater. She will fool you with her good words. And at the end will put allegations on you. We have also decided to complain against Mini Aggarwal and VRS party planner because now she is simply refusing to talk about this matter as she has got all her payment in hands. A BIG NO FOR VRS PARTY PLANNERS Contact details of this event planner is Mini Aggarwal VRS PARTY PLANNER 123, Ist floor, DT Mega Mall, Golf Course road, DLF Ph 1, Gurgaon – 122002 Telephone: 0124-4052016, 9310985006 E-mail: vrspartyplanner@gmail.com

    I had posted the above post on UC. the link is https://www.urbanclap.com/pro/aggarwal-mini

    After reading this post, Mini Aggarwal called up my husband to apologize for her mistakes and also told to refund some money. But later on, she along with another lady of her office called us and accused us for maligning their image for getting money back. They have also warned to file a defamation case against us.
    I really want people to read this post because these people cheated us badly and want our true feedback to be removed so that they can cheat more people. I would request Urban Clap to look into such matters and may debar such companies from their list who provide so filthy service. I would really appreciate if this post be shared to the maximum to prevent others from getting cheated.

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