The rosy scenario: Plan a vacation with family to Europe. Book airline tickets with Etihad for its wonderful reputation for hospitality. Get tickets booked through BudgetAir. Eagerly dream about European cruise.  That very same night, a massive itinerary change by Etihad that adds an overnight stay at Abu Dhabi. First prick in our happiness balloon. Read More →

After my last post which detailed the huge scam perpetuated by BudgetAir, I reached out to the airline, Etihad, to help out with the refund. Their social media team engaged with me over twitter, shared an email id with me to give more details of my case and promised to look into the refund when Read More →